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Robotic Process Automation (RPA) is a solution in which a ‘robot’ can take over standard and repetitive activities that are currently carried out by humans. RPA is not a physical machine. It is software which acts as a virtual (co-) worker in the support of processes. The robot software assists with basic tasks and as such reduces the time and cost spent on processes
The big advantage of RPA is that robots are able to use the existing systems and processes. Therefore no significant investment in the replacement of Payroll systems is needed. Robots are particularly helpful in processes that require a lot of data processing. Typical tasks for robots collecting data from XLS files, running reports, copying data, checking data for completeness, reading, processing and submitting e-mails, entering data in HR and pre-populating forms.
Current process: Humans work on interpretation and decision making,
but also on tasks related to collecting, copying, checking of data files et cetera.
Future process: Humans and robots work together.
Robots take care of repetitive data related tasks.
Humans are involved in more complex tasks such as interpretation and decision making.
Robotic process automation technology can help organizations on their digital transformation journeys by:
RPA can help companies offer better customer service by automating contact center tasks, including verifying e-signatures, uploading scanned documents and verifying information for automatic approvals or rejections.
Organizations can use RPA for general accounting, operational accounting, transactional reporting and budgeting.
Companies in the financial services industry can use RPA for foreign exchange payments, automating account openings and closings, managing audit requests and processing insurance claims.
Medical organizations can use RPA for handling patient records, claims, customer support, account management, billing, reporting and analytics.
RPA can automate HR tasks, including onboarding and offboarding, updating employee information and timesheet submission processes.
RPA can be used for procurement, automating order processing and payments, monitoring inventory levels and tracking shipments.
Organizations shouldn't select RPA software that requires them to deploy software robots to desktops or virtualized environments. They should look for RPA platforms that can be centrally managed and scale massively.
Enterprises should be able to design and test new robotic processes in a few hours or less, as well as optimize the bots to work quickly.
As companies launch robots to automate hundreds or even thousands of tasks, they should look for tools with built-in monitoring and analytics that enable them to monitor the health of their systems.
Organizations should look for products that are simple enough that any employee in the business can build and use them to handle various kinds of work, including collecting data and turning content into information that enables leaders to make the best business decisions.
The best RPA tools can support simple task-based activities, read and write to any data source, and take advantage of more advanced learning to further improve automation.
Companies should look for tools that are built from the ground up for enterprise-grade scalability, reliability and manageability.